How has the COVID-19 pandemic changed digital transformation?
“We’ve seen the COVID crisis rapidly re-shape both the “what” and the “how” of companies’ digital transformation agendas, Take employee experience for example, employee experience has become a key theme in the HR community, with a vast portion of the workforce now remote, employee experience of digital technology has gone from “nice to have” to “the only way work gets done.
IT leaders agreed that consumer behaviour has quickly shifted in many ways since the start of the pandemic. Sandy Pentland, a professor at the MIT Media Lab, described how optimised automated systems in areas like supply chain management broke down when faced with rapid shifts in both demand and supply — a reality that just about everyone has faced on a personal level during the pandemic. Mark Anderson, senior director of solution architecture, Equinix, described year one of the pandemic as “a forced test of many things we had thought about but not tried.”
In response to the pandemic, to dramatic disruption, many organisations have undergone a healthy re-negotiation prioritising their relationship with digital technology.